Privacy notice.

At Isobex Lasers Ltd, we respect your privacy and are committed to protecting the personal data we hold about our business contacts, suppliers, and customers.

This Privacy Notice explains how we collect, use, and store personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Isobex Lasers Ltd ("we", "our", "us") is a UK-registered company providing industrial laser equipment, parts, and maintenance services.

Registered Address: 8 Swift, Tamworth, Staffordshire, B77 2RP
Email: privacy@isobexlasers.co.uk

2. What information we collect

We may collect and process the following types of business-related personal data:

• Name and job title
• Business email address and telephone number
• Company name and postal address
• Communication preferences and correspondence history
• Details required for quotes, contracts, and service delivery

3. How we use personal data

We process personal data for the following purposes:

• To manage business relationships and provide products or services
• To issue quotations, invoices, and contractual documents
• To communicate with customers and respond to enquiries
• To carry out maintenance, support, and account administration
• To send relevant business-to-business marketing communications about our products, services, and updates

4. Lawful basis for processing

Under UK GDPR, we process personal data based on the following lawful grounds:

• Legitimate Interests – for managing business relationships and direct B2B marketing communications
• Contractual Necessity – to perform or prepare a contract for our goods or services
• Legal Obligation – to retain records for accounting, tax, and regulatory compliance

5. Marketing communications

We may contact you by business email or telephone with information about our products and services that may be relevant to your company.

From time to time, we may use trusted third-party service providers to assist with marketing communications or customer database management. These providers act strictly under our instructions and are bound by data processing agreements to ensure full UK GDPR compliance.

You can opt out of receiving marketing communications at any time by emailing privacy@isobexlasers.co.uk or using the unsubscribe option (where available).

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contract and customer records – up to 6 years after the end of the relationship
• Marketing contacts and leads – up to 2 years from last contact, unless you request otherwise

After these periods, data is securely deleted or anonymised.

7. Data sharing and security

We do not sell or rent personal data to third parties.

We may share limited information with trusted service providers (such as IT, marketing, or accounting support) under strict data processing agreements. Appropriate technical and organisational measures are in place to safeguard all data against unauthorised access, alteration, or loss.

8. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• To request access to the data we hold about you
• To request correction of inaccurate or incomplete information
• To request erasure of your personal data, where applicable
• To object to processing for legitimate interests or direct marketing
• To lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

9. Changes to this notice

We may update this Privacy Notice periodically to reflect changes in legal or operational requirements. The latest version will always be available on request or on our website.

10. Contact us

If you have any questions about this Privacy Notice or how your data is handled, please contact us at:

privacy@isobexlasers.co.uk
Isobex Lasers Ltd, 8 Swift, Tamworth, Staffordshire, B77 2RP